Upgrades & new phones

How it works

1. You tell us who needs a new phone, or we flag lines that are due.
2. We check upgrade eligibility and any remaining device payments.
3. We compare a few sensible options and send them to you in writing.
4. Once you approve, we place the order and track it until it arrives.

What you get

• Eligibility checked before anything is ordered
• Options in plain English, not a sales pitch
• Order tracking and a written record of what was done

Device availability and timing depend on the carrier.

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